Please specify whether you have the right to return the kettle to the store. According to Russian legislation, a complicated from a technical point of view, the devices, which include kettle, cannot be exchanged with proper quality. To return this thing to the store only if you have external or internal defects obtained through no fault of the user within the warranty period for the product.
Come to the store, taking the kettle, receipt, warranty cards and original packaging and, if she survived. Contact your salesperson or another employee of the store and describe the essence of its claim. You have to demand as a replacement kettleand exactly the same, but serviceable, and refund the money. Failure of the seller to consider your request to his superiors. You also have the right to demand the complaints book and write what your complaint is still there.
If damage is suitable for repair, the clerk may send you to the service, carrying out warranty repairs of household appliances. In this case, you will be able to return the product only if repair does not help.
In case of refusal of the leadership of the store to replace your broken kettle without offering alternatives you can warn them that you contact Microsoft customer service for consumer rights protection. In some situations this may have a positive impact on the employees of the organization, resulting in you making the exchange of goods.
The exchange of the kettleand on the proper instance or the money will receive a document about it. This can be, for example, the receipt of returned goods. In this case, you will receive the right to contact the store again if a new kettle still won't work.
Advice 2: How to clean the kettle
It is difficult to imagine a modern kitchen without electricity or the usual kettleand. However, heated water in it, sooner or later each of them attains the same misfortune. On the inner walls of the kettle is delayed tarnish, which is sure to remove.
You will need
- Lemon or acetic acid
In sale there are special mixes for descaling the kettle, but why spend money in vain. Just take one packet of this mixture in hand and carefully read its composition. You'll be amazed that anything supernatural will not find. The main ingredient of such mixtures is the most common citric acid.
Any water, except distilled, has in its composition a certain percentage of mineral salts. The higher the percentage, the harder it will be to consider water. Mitigate it can be a conventional boiling. Salt the water and drop out as sediment, but to go from kettle them nowhere, so they are deposited on its inner surface a dense layer.
This layer you will hardly be able to remove during normal washing of the kettle. Attempts to scrape it with a knife can irrevocably ruin a pot so you need to act differently. Salt is a chemical sediment, to influence them, therefore, should also chemically.
Fill the kettle with water, add a tablespoon of citric acid. In the absence of such you can take and acetic acid, but then have to rid also specific acetic odour. Boil the kettle and let it simmer. To prevent automatic shut-off kettle, its lid slightly open. After 5-10 minutes, turn off the water, but do not throw away immediately, cooling down, it will continue to affect the scale.
If the scale was a little, such one-time treatment is enough. If the walls are still covered in a patina, apply a damp sponge with a little baking soda, RUB it on the walls. Again pour the sour kettle with water and boil it again.
Even the most stubborn cork will disappear under the influence of the reaction between the acid and soda. Do not forget to carefully rinse the kettle after cleaning. The first boiled water is better too, drain in the sink. Try to clean your kettle at least once in a few months.
Is the advice useful?
If you don't have citric acid, replace it with fresh lemon
Try to resolve the issue with the exchange of the kettle without involving the courts. The majority of the process will take you more time and money than the cost of the actual kettle.