Advice 1: How to exchange the ticket

To change the date of departure of the train on which the purchased ticket, the rules of the Russian Railways do not allow. However, you can take an existing ticket and buy a new one on the date that suits you. At the same time on the right day needs to be free space and you have the ticketand that you need to pass, does not provide any benefits.
You will need
  • - passport;
  • - existing ticket;
  • - money to purchase another ticket or to cover the difference in price of the old and new travel documents taking into account the losses in the delivery of the first;
  • - visit the cashier "RZD";
  • - computer and Internet access for order cancellation, if any, evaluation of the situation with places on the desired date and if possible the purchase of a new ticket via the website "Russian Railways" or an intermediary company;
  • - Bank card to buy a new ticket via the Internet.
Before heading to change the ticket, evaluate the situation with places to suit you date. If they are tight, if there is sufficient money better to buy the ticket for another date, and then take the available.
To buy another ticket , you can in the offices of "Russian Railways" and in some travel agencies. In the presence of a Bank card, you can do it on the official website of "Russian Railways" and the websites of the intermediaries specializing in the sale of the ticketfor trains and planes.When buying via the Internet, in most cases, upon completion of the online registration on the train, then for landing a paper ticket you do not need, will need only a passport.
And here at delivery of the ticketand, including and electronic, visit the cashier "RZD" can not be avoided. To return an electronic ticket, you need to go to the website "Russian Railways" or the other, through which the purchase was made, log in to your account and unsubscribe from e-filing.Then write the number of the order and to treat him in cash for the issuance of paper ticket. To do this, the cashier will need your passport (or other person in whose name the order was made).If e-registration not passed, can go directly to the cashier to issue a paper ticket.
When a paper ticket on hand, the procedure of delivery is the same regardless of the method of acquisition. You go to the box office return, but if it does not, in any available, show the cashier the ticket and passport.
If the tickets a few, then return to the cashier and must treat all their holders with passports.
After the cashier will verify the ticket with your passport, will ask you to sign the necessary papers and return the money owed to you, if you have not secured the passage of another day, can immediately book travel option in another date, another train, etc.

Advice 2: How to return e-ticket Railways

Plans tend to change, and sometimes for one reason or another I have to take train tickets. With the delivery of the usual travel documents, problems usually arise, in contrast to e-tickets that require special treatment.
You will need
  • - passport (birth certificate);
  • - the order number;
  • - e-ticket.
The return of electronic travel documents is carried out in accordance with JSC "RZD" rules. To return the ticket, you need to provide it in one of Cass long distance company, or in a special cash involved in the return. These offices are located mainly at train stations.
For treatment, the passenger will need along with the ticket to show the document data from which was used when placing the order, namely, a birth certificate or passport. In addition, the cashier will need the order number that was printed ticket and a control coupon.
To return an electronic ticket and with the help of official portal of OAO "RZD", but there are a few conditions. First, if the ticket has been printed, return it via the website anymore. Second, if the return is via the website, all passengers specified in the order form, will be informed that they refused to travel.
To abandon the trip and return an electronic ticket no later than eight to ten hours before train departure in case if the passenger is travelling on the territory of the Russian Federation, then he can get back the money spent on reserved seat and a ticket. When you return the ticket 2 hours before train departure, the passenger will return only the money spent on the purchase of the ticket, the reserved seat will not return.
If the passenger intends to return the ticket on the train of the international message, he will have to surrender a travel document not later than the day before departure, only then will he get back the full fare. You can return and 6 hours before departure, but then the passenger will get back only an amount equivalent to the cost of travel.
In any case, when returning an electronic travel document that has not been used, full amount will not be returned. JSC "RZD" will charge a fee in the amount of 155 rubles 50 kopecks, the rule was determined by the Federal tariff service of the Russian Federation.
Upon delivery of the ticket, you lose some value for what you get. The less time remains before the departure, the greater the loss.

Abandon the electronic registration of your ticket, you can not more than an hour before the train's departure.
Is the advice useful?