If you notice that the shoes don't fit you fit or are uncomfortable sitting on the foot already on the day of purchase, try to return it. High probability that the seller or the cashier will remember you. This will help to resolve the issue of return faster.
In the store, try to behave kindly and clearly explain what you want to return your purchase. According to the Law on the protection of the rights of consumers you can return nepodaleku you a pair of quality footwear within fourteen days from the date of purchase. While the shoes needs to be marketable, to be clean, with the necessary tags and labels. If you are even a time pass in new shoes or boots on the street, it will affect the sole. Such shoes can't take back.
When returning shoes to the store it is desirable to have a check – it will eliminate unnecessary questions. But its absence is not a hindrance to return. Receipt is printed in two copies, one of which is handed to the buyer, and the second is saved in the store. In addition, the merchandise indicate the name and quantity of the product sold in their documentation. Therefore, the fact of your purchase will be in any case recorded in the store.
The seller has the right to offer to exchange Neustroeva you a pair of shoes at the same cost or more expensive (if you agree to pay the required amount). But on the day of your treatment in the store it may not be appropriate for you pair. In this case, you are entitled to claim a refund. The shop is obliged to refund you the purchase price within three days after your treatment.
Advice 2: How to return the shoes
You've chosen the shoes, I bought, but it came to you not. Or do you gladly carried bought shoes for three days and on the fourth they have come unstuck sole. In this case, allow ourselves to panic is not necessary. And what really need to do is return the shoes to the store.
If the shoes you just did not fit in size, style, color, model you can return it within 14 days. Just make sure the shoes were unworn, so it was not lost checks, receipts, tags, labels, etc., as well as original package.
If a pair fell apart in a few days, for example, less than three months abrasion outsole, by law you can return the shoes to the store as defective. In this case, the store should either repair the defect or replace the goods, or if they are unable to do so within 20 days, just to return the money.
Only here the store may put your claim into question, and then you have to prove that a factory defect and not caused by the fact that you wore shoes out of season or used it for other purposes.
You can't exchange shoes with mechanical injuries (burns or cuts), with traces of chemical damage, or other defects resulting from your fault. It is not necessary to attempt to repair the shoes because after your repair the Shoe back is also not accepted.
If the store has any doubts, he has the right to send the shoes to the examination, and if it turns out that the defect was formed after all not your fault, the shop needs to replace the product. If they can prove that you made repairs (except replacement naboek or gluing preventive soles), shoes you will not change.
What else are the defects that legally require the seller to replace the shoes? Can stitches, to crumble the dye to move away sole (more than 3 mm in depth and 1 cm in width).
To recover the money, the claim must be in writing, putting all the detected defects. It is drawn up in free form, but always in two copies, one of which is you and the second you give the seller. Only it is important that both copies signed, because if the case goes to court, it is necessary that the seller could not say that you had nothing to report.
Read the Law on protection of consumer rights. Knowledge of rights and responsibilities will help you feel more confident.