Complaints book should be at the information booth in free for visitors to access. However, if it's not in your field of vision, boldly ask for a book from any store employee. Denial of the book of complaints is an administrative offense, so if the book you don't give up, threaten to write the application in Rospotrebnadzor or the society for the protection of the rights of consumers. Excuses sellers that complaints book supposedly temporarily transferred for review or for copying – it is a lie, by law, the books cannot be removed from the store.
But the most mournful books require you to create the necessary conditions for entry into it: the store should provide you with a chair, a table and a pen so you can make a record.
At the same time you the store to demand anything may not: nor the presentation of identity documents, no explanation of the reasons why you decided to write your complaint.
Form of entry in the complaints book – random. Try to explain the essence of their claims to the store briefly and clearly.
In addition to recording, you can leave your contact details, including your home address – in this case within five days, the store is obliged to inform you about action taken on your complaint. Consideration of your complaint you can check by looking in a couple of days in the same plaintive bookin her administration of the store should reflect information about the complaint on the merits.
Remember that a complaints book is an official document, the state of which is controlled by the inspection authorities, in particular, the CPS, so if something is in the store does not suit you, feel free to ask: "Give the book of complaints!"