Advice 1: How to return the faulty phone

By making a purchase, always want to a new device served long and reliably. So it's a shame if suddenly the product is faulty or has defects. This is especially true of mobile phone, which should always be at hand.
You will need
  • - the complete package of goods;
  • - receipt;
  • - warranty card
Instruction
1
If you bought the phone in the shop, under warranty, if problems occur you can get your money back. Always save the packaging, receipt and the rest of the documentation at least until then, until the warranty period for the product. Although it is worth noting that if a check is lost, according to the law you can resort to the testimony of witnesses.If you bought the phone is faulty or broken, according to the law "On protection of consumer rights" you have the right to return it back to the store in exchange for another or get a refund. All that was sold with it in kit must be available and the phone should save the presentation.
Another important aspect in damage and malfunction of the apparatus should not be your fault, otherwise, the money you no return. Under the terms of the warranty, the buyer is responsible for breakage, if he did not comply with the conditions, subjected the goods to mechanical, thermal and other influences.
2
So you've decided to return the faulty phone. Find the receipt and warranty card, clear copies of them. Write a letter to the CEO or Executive Director of the company, the seller will specify his name and initials in the store), in the free form, describe its claim. Don't forget to mention full name of the device, its cost, type of failure, the demand for the return to you of money in legal term. Attach a copy of the check and the warranty coupon. Mark the date and signature. A copy of the documents Express. If you wish to attend when possible the examination of the goods, specify it in the application. Although this is not a necessity. If instead of return the money you wish to exchange defective merchandise for the same, also specify it in the application. The store employee who took your application and documents must be put on the statement print and your signature. He will also make an inventory of what was taken from you (product set) and will inspect the unit in the absence of visible damage. Then the store will send the device to service center for examination. If the problem to her and your innocence will be confirmed, your requirements will be completed: there will be an exchange of a faulty phone or returned the money.
3
If the warranty period has long since expired, over the phone (even faulty), you can still obtain a little money. There are special points of reception devices, where faulty cell phones buying on the cheap. These points can be found in the transitions, advertisements in Internet and Newspapers.

Advice 2: How to return the faulty phone

Cell phone is a technically complex product, so if you find fault in my purchase, its return will have some peculiarities compared to the usual way.
You will need
  • - claim.
Instruction
1
Make a claim to the seller (manufacturer, importer). In the document specify where, when, and at what price you purchased the phone. If you have kept the cash or sales receipt, and refer to it as proof of purchase. Describe any deficiencies. State your requirements.
2
If you return a faulty phone within 15 days after purchase, decide that you'll require: replacement of the goods of the same brand and model, replacement of the goods of other brand (model) with the allocation of the purchase price or a refund. The first requirement can only be made to the seller, the other two to choose from – the seller, the manufacturer or importer.
3
If from the moment of purchase has passed more than 15 days, check to see if cell shelf life or warranty period. This information look in the documentation that you received with the phoneom. It is unlikely that such terms may not be installed, and if not, you may return the phone within a reasonable time, not exceeding two years from the date of purchase, if a longer period is not set by law or contract.
4
If a warranty period (expiry date) on the cell has not yet expired, said one of the requirements referred to in paragraph 2, but make sure that you comply with any of the following conditions: either a lack of significant product, or violated the terms of repair, or due to frequent breakdowns and you can't use the phone in total 30 days in each year of the warranty period. Otherwise, you can count only on grant immediate elimination of defects in the mobile or refund the cost of the repair.
5
If the warranty period is less than two years, and the deficiencies revealed after the warranty period expires, but within two years, state the requirements referred to in paragraph 4, if you are willing to prove that the shortcomings of the cell phoneand having to transfer it to you or for the reasons which have arisen up to this point. This can usually be done with the help of expertise.
6
If the seller (importer, manufacturer) assigns a quality expertise, take advantage of their right to participate in this procedure to see how independent she is.
7
If the seller (importer, manufacturer) does not meet your requirements, please contact with the claim in court. The consumer is freed from payment of state fees.
Note
A significant drawback, one that cannot be repaired at all or cannot be eliminated without disproportionate costs and time. Also, is considered significant drawback, which is manifested after its elimination once again.
Note
Expertise with during the warranty period, the firm-seller at his own expense
Search
Is the advice useful?