Advice 1: How to return shoes to the store

In Russia there is a body of law protecting the rights of consumers. Executives and managers of retail outlets about it know, but still continue to break the rules. For example, to take the shoes back to the store is sometimes quite difficult. But nothing is impossible, be confident and fight for the law law.
Instruction
1
Within two weeks you can return shoes to the store without any explanation. This time is given by the law to ensure that you understand suits you shoes or not, if not too tight when walking, etc. Even if you just missed the color or you like the model wear a pair back to the store.
2
The absence of a sales receipt is not a refusal to return does not fit the Shoe. If the seller doesn't want to help you, so call head. If the head refuses to take back shoes - write a letter to the store Manager with the request to return money for the goods purchased. Such claims are considered within 14 working days. Make two statements that in case of failure you can contact the CPS.
3
Do not hesitate to assert their rights. The shoes there are the warranty period and if, at the expiration of the shoes is torn or departed sole is return the product back. Very often sellers refuse to accept, on the grounds that the warranty period begins from the date of sale, and he has passed. This is not so. The warranty period begins with the first day of the season, for which the intended product. For example, if you bought winter shoes in June, the warranty period will begin in November. Tell that to the seller.
4
Usually, if you begin to assert their rights, the representatives of the outlets I prefer not to argue and get the money back for the goods. If not - write a complaint in the complaints book and call the CPS. There your complaint will record and send the inspector in unfair trade point. If he discovers violations of the shop will be fined. In addition, the inspector will require the management of the store to refund you for the goods.

Advice 2: How to return the shoes

You've chosen the shoes, I bought, but it came to you not. Or do you gladly carried bought shoes for three days and on the fourth they have come unstuck sole. In this case, allow ourselves to panic is not necessary. And what really need to do is return the shoes to the store.
Instruction
1
If the shoes you just did not fit in size, style, color, model you can return it within 14 days. Just make sure the shoes were unworn, so it was not lost checks, receipts, tags, labels, etc., as well as original package.
2
If a pair fell apart in a few days, for example, less than three months abrasion outsole, by law you can return the shoes to the store as defective. In this case, the store should either repair the defect or replace the goods, or if they are unable to do so within 20 days, just to return the money.
3
Only here the store may put your claim into question, and then you have to prove that a factory defect and not caused by the fact that you wore shoes out of season or used it for other purposes.
4
You can't exchange shoes with mechanical injuries (burns or cuts), with traces of chemical damage, or other defects resulting from your fault. It is not necessary to attempt to repair the shoes because after your repair the Shoe back is also not accepted.
5
If the store has any doubts, he has the right to send the shoes to the examination, and if it turns out that the defect was formed after all not your fault, the shop needs to replace the product. If they can prove that you made repairs (except replacement naboek or gluing preventive soles), shoes you will not change.
6
What else are the defects that legally require the seller to replace the shoes? Can stitches, to crumble the dye to move away sole (more than 3 mm in depth and 1 cm in width).
7
To recover the money, the claim must be in writing, putting all the detected defects. It is drawn up in free form, but always in two copies, one of which is you and the second you give the seller. Only it is important that both copies signed, because if the case goes to court, it is necessary that the seller could not say that you had nothing to report.
Note
Not only can you get a refund for shoes, but exchange them for similar. Or choose another pair from the range store.
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