Call the referral service of MegaFon for free number 8-800-333-05-00. The phone is the same for all subscribers of "MegaFon" in the territory of the Russian Federation. Turn the phone into tone mode and following the instructions of the voice in the receiver, first press "1" to address issues related to the mobile phone, and then "2" for connection with the operator. Tell him that you are a subscriber of the Volga branch of MegaFon, the operator will answer your questions himself or switch to a specialist in your branch.
Go to the official website of "Megaphone". Please note on the upper left part of the page, next to the company logo, select the "Volga branch". In the horizontal menu, select the button to the right of "Help and support", click on it. Then on the left side of the page displays the vertical menu, locate and click the "Ask a question".
This section allows you to make video call and to contact customer services "the Megaphone". Make sure that the microphone is enabled on your computer, bandwidth is not less than 128 KB/s and the connected web camera. If the camera is not connected or it is not, you will see the a customer service representative, however, he will not see you. Set during a session video, all the questions that interest you.
Please note on the bottom of the page "Ask a question". There is a window in which you can ask a question in writing. Besides of the question you must fill in the individual fields with your name, phone number and email address. Also, you need to pick the subject matter and the scope of those that belong to the Volga branch of the company. After filling all the fields press the "Send" button and wait for a response to the email Inbox.